Privacy policy

Privacy Policy

Last updated: November 2026

1. Controller

The party responsible for processing your personal data on this website and for bookings is:
Amibell Immobilien AG (Cozy Escapes)
Knobelstrasse 1a
8855 Wangen SZ
Switzerland
Email: support@cozyescapes.ch

For any data protection questions, please contact us at the email address above.

2. Data we process

  • Visiting the website: technical data such as IP address, date and time, pages viewed, browser and device type.
  • Enquiries and bookings: name, address, email, phone number, travel dates, number of guests, messages to us and payment information.
  • Check-in and guest registration: details from guests' ID cards or passports (e.g. name, date of birth, nationality, document number) where required by law.
  • Communication: the content of emails, messages and calls.

If you book through a platform such as Airbnb, Booking.com or Vrbo, we receive your booking data from that platform.

3. Purposes

  • Running and securing the website
  • Handling enquiries and concluding and performing the accommodation contract
  • Processing payments and bookkeeping
  • Check-in, access to the property and communication during your stay
  • Meeting legal obligations, in particular the official guest registration requirement for accommodation providers and record-keeping obligations
  • Analysing website use to improve our offer

4. Disclosure to third parties and service providers

We only share personal data where this is necessary for the purposes above or required by law. Recipients are:

  • Smoobu (Smoobu GmbH, Germany): booking and property management software, booking engine and website builder.
  • Website hosting via the Duda platform (Duda Inc., USA), with servers in the EU.
  • Booking platforms such as Airbnb, Booking.com and Vrbo, if you book through them.
  • Chekin: online check-in and transmission of the guest registration.
  • Authorities: we report the guest data required by law to the competent police or authority.
  • Stripe (Stripe Payments Europe Ltd., Ireland, with processing also in the USA): card payment processing. Card data is processed directly by Stripe and is not stored by us.
  • Elfsight: display of our guest reviews on the website.
  • Google (Google Ireland Ltd. and Google LLC, USA): Google Analytics and Google Tag Manager, see section 6.
  • Accountants, cleaning and maintenance companies, where needed for your stay or our bookkeeping.

5. Transfers abroad

Personal data may be disclosed to countries in the EU/EEA (in particular Germany, Ireland and Spain) and to the USA. The Swiss Federal Council recognises the EU/EEA states as providing adequate data protection. For the USA we rely on the Swiss-U.S. Data Privacy Framework where the recipient is certified, and otherwise on the European Commission's standard contractual clauses with the adjustments required for Switzerland.

6. Cookies and Google Analytics

This website uses cookies. Necessary cookies make the website work. In addition, we use Google Analytics to analyse website use statistically. A cookie banner informs you about this on your first visit. This sets cookies and transmits usage data (e.g. shortened IP address, pages viewed, time on site) to Google, including to the USA. You can block or delete cookies in your browser at any time and disable Google Analytics with Google's browser add-on: https://tools.google.com/dlpage/gaoptout

7. Retention

We keep personal data only as long as needed for the purposes above. Booking and accounting records are kept for the statutory period of ten years. Guest registration data is kept for as long as cantonal law requires and deleted afterwards.

8. Security

We take appropriate technical and organisational measures to protect your data against loss and unauthorised access. This website is encrypted with SSL/TLS.

9. Your rights

Under the Swiss Federal Act on Data Protection (FADP) you have the right to access, rectification, erasure, restriction of processing, objection and data portability. Please send your request to support@cozyescapes.ch. Guests from the EU also have the rights granted by the GDPR. You may also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch

10. Changes

We may update this privacy policy at any time. The version published on this website applies.